How long will it take to ship my order?
Orders ship in 2-4 business days, not including weekends or holidays.
Where does my order ship from?
All orders ship from our headquarters in Kitchener, Ontario, Canada.
How much does shipping cost?
We are pleased to offer shipping within Canada and to the United States. Shipping charges are based on your total order value.
If you live outside of North America, you can place an order via our Etsy shop.
Orders totaling $80+ CAD ship for FREE!
Pick-up in Kitchener, ON: free
Canada untracked: $5 CAD (default)
Canada tracked/express: calculated by Canada Post
US tracked: $7 CAD (default)
US express/courier: $30 CAD
How long does shipping take?
Actual shipping time can vary based on time of year and shipping carriers used. In general, shipments typically arrive to the following countries within these time frames:
Canada untracked: 5-20 business days (default)
Canada tracked: 3-10 business days to most places
Canada express: 1-5 business days to most places
US tracked: 1-2 weeks (default)
US express/courier: 1-3 business days
Please note: due to COVID, carries are taking longer to deliver items. Please expect delays especially during busy shopping times of the year.
Will I have to pay customs or import fees?
Canadians never will need to worry about extra fees. Buyers in the US shouldn't have to pay any customs/import fees as long as your order total is under $800 but we recommend you confirm this in case any regulations change.
REFUNDS & EXCHANGES
What is your refund/exchange policy?
We have a 15-day return policy for physical items and books, which means you have 15 days after receiving your item to request a return/refund. Digital products, and ebooks, are not eligible for a return/refund.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days of item receipt. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Do you have an affiliate program?
Yes! You can find out more information here.
Do you offer wholesale?
Yes! Email us at email@example.com to find out more about our wholesale program.
What currency do I check-out with?
Since we are located in Canada, all orders check out in Canadian dollars, even if you are viewing the website in your local currency. Check out is based on the current exchange rate.
If you have any other questions, please contact us at firstname.lastname@example.org and we'd be happy to chat!